1. How this policy applies
Softiconic is a marketplace of independent WordPress plugins, themes, and SaaS products, each sold under the plan shown on its own product page. This policy sets the baseline rules that apply across the marketplace. If a specific product’s listing states a different refund window or condition, that listing governs for that product; otherwise this policy applies.
2. Evaluate before you buy
Many listings offer a free version, a limited trial, or a live demo. Where one is available, we recommend testing it — or messaging our support team with pre-sale questions — before purchasing, since this resolves most compatibility and feature questions without needing a refund at all.
3. Before requesting a refund
If something isn’t working as expected, please contact support@softiconic.com first with your order number, a description of the issue, and, where relevant, your site URL. Most problems — conflicts with another plugin, a missed configuration step, an outdated version — can be fixed directly, and we would rather solve the problem than process a refund.
4. One-time & lifetime purchases
For products purchased as a single payment or "lifetime" plan, you may request a refund within 14 days of purchase, provided the license has not been used beyond reasonable evaluation on a live site. "Reasonable evaluation" means installing and testing the product to judge fit — not running it in production for an extended period before deciding to keep it.
5. Subscriptions
Subscriptions can be cancelled at any time from your account to stop future renewal charges — cancellation takes effect at the end of the billing period you already paid for, and access continues until then. For a subscriber’s very first payment on a product, a refund may be requested within 14 days if the product has not been meaningfully used beyond evaluation, on the same basis as Section 4. Charges for renewal periods, and for subscriptions cancelled after that first-payment window, are not refunded.
6. When a refund applies
Beyond the windows above, we will offer a refund, repair, or replacement — your choice — where a product is materially non-functional and our support team is unable to resolve the issue within a reasonable time, where the product does not match what was described on its listing page, or where you were charged in error, such as a duplicate transaction.
7. When a refund does not apply
Refunds are not offered for: change of mind after the applicable window has passed; dissatisfaction caused by incompatibility with heavily customized code or conflicting third-party plugins that our support team was not given a chance to diagnose; a feature you expected but that was not listed on the product page; license misuse, such as activating a license beyond its permitted site count or sharing it outside your license terms; renewal charges for a subscription you did not cancel in time; and purchases made using a coupon, bundle, or promotional discount, unless the fault falls under Section 6.
8. How to request a refund
Email support@softiconic.com with your order number, the product name, and the reason for your request. We may ask a few follow-up questions to understand the issue or confirm eligibility — this helps us process straightforward requests quickly.
9. What happens after approval
Once a refund is approved, the associated license is deactivated and any related downloads or update access for that product are revoked. For subscriptions, the plan is also cancelled so no further charges occur. Funds are returned to your original payment method; depending on your bank or payment provider, this can take up to 14 business days to appear on your statement.
10. Statutory withdrawal rights
If you are located in the EU, UK, or another jurisdiction that grants a statutory right of withdrawal for digital content, choosing to download or activate a product immediately after purchase constitutes your express request for immediate performance, and you acknowledge that this waives the general withdrawal right once that download or activation has begun. This waiver does not affect your rights where a product is faulty or not as described, which remain protected under Section 6 and under your local consumer law.
11. Changes to this policy
We may update this policy as our product lineup or business practices change. The version in force at the time of your purchase is the one that applies to that order; where we make a material change, we will update the "Last updated" date above.
12. Contact
Refund requests and questions about this policy can be sent to support@softiconic.com with your order number.